Privacy and Refund Policy
Madinah Institute For Leadership & Entrepreneurship, hereby referred as MILE is committed to protecting your privacy. This privacy statement applies to the data collected by various touch point opt-ins, and application forms through MILE's Corporate Portal,e mile portal, Blog & Community and associates.
- Business Information Collection
- Personal Information collection
- Use of Personal Information
- Control of Your Personal Information
- Access to Personal Information
Business Information Collection:
Information that is provided by Website visitors, business owners or administrators and content of any Website, live or recorded, visual or audio and any content uploaded to our servers by Website owners, operators, account holders,…etc. ("Business Information") are considered confidential to the purchaser where such information was provided. We will not view Business Information except as necessary to appropriately support the service. We will use Business Information for the purpose of service capacity planning; anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the Services; and improving the quality of the Services. Any Business Information collected during our website running sessions is also used to facilitate debugging during development, or to trace customer escalations that are being reproduced in real time.
Personal Information Collection:
We will ask you when we need information that personally identifies you or allows us to contact you. The personal information we collect may include your name, postal address, E-Mail address, telephone number, facsimile number, company name, job title, and information about your company as well as information about the nature of your usage of our service, including the number of programs/master-classes and webinars attended, duration & frequency of participation.
Furthermore, as part of the Services, we collect and log information generated from the consoles of Live Support sessions while using our Online versions including but not limited to which are the referral countries, sites, type of site contents, application sharing, posting of comments, or requests for prints or downloads of any relevant files/documents. This information may also be viewed by different support and technical agents. This information is also shared for research and customer satisfaction purposes.
The Services may also collect and record real time communication "chat" between visitors and website admin. As part of the Services, any user may initiate the recording function which will result in the conversation and communications of each user being recorded and logged.
We may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Web site; the pages that you access while at the Web site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Services, analyze trends, and administer the Services.
Use of Personal Information:
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.
In support of these uses, MILE may use personal information to provide you with more effective customer service, to improve the website and any related MILE products or services, and to make the website easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests.
We may use your personal information to provide you with important information about the product or service that you are using or applying for, including critical updates and notifications. Additionally, with your permission, we may send you information about other products and services, and/or share information with MILE partners so they may send you information about their products and services.
MILE occasionally hires other companies to provide limited services on our behalf, such as website hosting, packaging, mailing and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other new services. We will only provide those companies the personal information they need to deliver the service. They are requested to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
MILE may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to : (a) conform to the edicts of the law or comply with legal process served on the site; (b) protect and defend the rights of property of MILE and its family of websites, or (c) act in urgent circumstances to protect the personal safety of MILE employees, users of MILE products or services, or members of the public.
Personal information collected by MILE Live Support Application, may be stored and processed in the United States or any other country in which MILE or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer or information outside of your country. MILE abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Madinah Institute for Leadership and Entrepreneurship, hereby referred as MILE does not discriminate against any person on the basis of race, color, gender, religion, age, national or ethnic origin, political beliefs, or disability in admission to, access to, its programs and activities.
Refund Policy
All notification of cancelation must be sent in writing to [email protected] . Due to the cost incurred for program preparation a Cancellation and refund policy applies:
- More than 30 days notice - 75% refund
- 14 to 30 days notice - 50% refund
- Less than 14 day notice - 25% refund.
- 7 days - No refund
However, MILE would be pleased to accept a replacement of your name or to keep your paid amount till next course (new course charges may be applied and should be settled on the time of the course announcement)
Control of Your Personal Information
Except as otherwise described in this statement, personal information you provide related to the Services will not be shared outside of MILE and its controlled subsidiaries and affiliates without your permission.
With regard to personal information that is collected at registration from our users (e.g. name, user ID, E-Mail address), we present the option not to receive communications regarding the services. Customers who no longer wish to receive communications may opt-out or unsubscribe from receiving these communications. Each communication will have a way to unsubscribe from that list.
If you encounter any difficulty please E-Mail us at [email protected] Please be aware that this privacy statement and the choices you make related to the Services will not apply to personal information you may have provided to MILE in the context of other, separately operated, MILE products or services.
Access to Personal Information
If your personally identifiable information changes, we will provide a way to correct or update your personal data. MILE customers also may contact: [email protected]
